Frequently Asked Questions (FAQ)

Find answers to our most common questions about our makeup brushes, cleaning tools, shipping, and returns below. If you need any further assistance, feel free to reach out!

Are your makeup brushes cruelty-free?

Yes. All of our bristles are premium synthetic fibers and 100% cruelty-free. No animal hair is used in any of our products.

How do I clean my makeup brushes?

We recommend cleaning your brushes every 1–2 weeks. Gently wash with lukewarm water and a mild brush cleanser, reshape the bristles, and lay them flat to air dry. Check out our Makeup Brush Cleaners collection for our dedicated silicone cleaning bowls and baskets.

How long will shipping take?

Standard shipping takes 7–21 business days after order dispatch. Order processing typically takes 1–3 business days. We offer free standard shipping on orders $20.00 and up ($2.00 flat rate for orders under $20.00).

Do you ship internationally?

Currently, we ship to the United States. We are actively working to expand shipping to more countries and regions soon.

Can I modify or cancel my order?

We process orders quickly to get them to you as fast as possible. If you need to make changes or cancel, please email us immediately. Once a package has been dispatched, we are unable to modify or cancel the order.

What is your return policy?

We accept returns within 30 days of delivery for unused, unopened items in their original packaging. Due to hygiene and personal care safety, opened or used brushes and cleaning tools cannot be returned. Please contact us before sending any items back so we can authorize your return.

My item arrived damaged. What should I do?

Please contact us via email with your order number and clear photos of the damaged item and packaging within 48 hours of delivery. We will inspect the issue and help resolve it for you promptly.

Where can I find discount codes?

Subscribe to our newsletter to receive exclusive offers, new product announcements, and member-only promotions.

Do brushes come with a warranty?

Our tools are crafted for durable daily use. If you receive a defective item, please reach out to us within 7 days of delivery. Normal wear and tear from regular use is not covered.

How can I contact customer support?

You can reach our support team anytime at fideetamorr@gmail.com. We typically reply within 1–2 business days.